Privacy Policy
Introduction
This is the Troubleshoot Recordings Ltd Privacy and Cookies Statement.
We are Troubleshoot Recordings Ltd a company incorporated in England and Wales. Our company number is 13210439.
It's important to us that we are as transparent with you on how we collect and use your data and give you as much choice as possible in the decisions.
Here, we explain the ways we collect and use your information when you browse or engage with our website and purchase goods that we offer. We also explain the different rights you have over your information.
Troubleshoot Recordings Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Troubleshoot Recordings Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th May 2021.
Your Information
Newsletters
If you register for one of our newsletters, we will collect your name and contact details.
When you register, you will be given the option to opt-in to receive our weekly email newsletter containing information on new products, events, offers, features, special offers, contests and marketing promotions. We do not sell or pass any of your information to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Troubleshoot Recordings Ltd. You can unsubscribe at any time by logging into your account and amending the preference or clicking the link at the footer of the email.
Purchases
We receive and collect the following information from you when you place an order:
Name and/or company name
Email address
Phone number (optional)
Shipping and billing address information
IP address
We require this information to process orders. Orders and payments are processed using this HTTPS secured Squarespace website http://www.trblsht.com.
Your account email address will be stored within our secure Mailchimp account using a Squarespace /Mailchimp API integration. We will only use this to communicate with you about products if you have given specific opt-in consent when you create an account or check-out.
We do not store any payment information.
We will not pass your data to third parties. We will not transmit or store your data internally at our offices.
Promotions and Surveys
Every now and again, we might invite you to participate in competitions, promotions or surveys. We’ll collect information so you can participate in these and deliver the prize if you win: this will include details such as your name, age and email address and any other information you provide in connection with your promotion entry and/ or survey response.
Communications
If you contact us through one of our online forms, or our social media channels, by phone or email, we may keep a copy or record of that correspondence.
IP address and Device Information
We will collect certain technical information about your device visits to our Platform and how you use the Platform. This may include your IP address, geographical location, device details such as your IMEI number, the MAC address of the Device's wireless network interface), browser type, referral source, length of visit, operating system, number of page views and similar information. This information may be collected by a third-party analytics service provider on our behalf and/or may be collected using cookies. For more details about cookies please see the specific section below.
Email Response Information
We might collect information about how you react to the emails we send to you, for example, how many times you open the email or if you engage with its content (for instance, by clicking on any links within it).
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information we collect online.
Credit and debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. We do not store any payment details of any kind.
We might share your personal information with:
any other third party that you have indicated you are happy for us to share your information with for marketing purposes.
advertisers and advertising networks so they can serve relevant adverts to you. This information will only be used in anonymised or aggregated form.
any other third parties where it’s necessary to enforce our legal rights, or to protect the rights, property or safety of our employees or third parties, or where such disclosure is required by law.
Cookies
We use cookies to ensure that you get the most out of our Platform. Cookies are small amounts of information in the form of text files which we store on the device you use to access the Platform. Cookies allow us to understand your use of the software and simplify your use of the Platform. For example:
A temporary cookie is used to keep track of your "session". Without that temporary cookie (which is not stored after you quit your browser) you would have to log on every time you access a new page.
A persistent cookie is stored on your device. They help us provide you with user preferences, settings and information for future visits on our Platform. Persistent cookies allow convenient and easy access to familiar variables such as facilitating preferences such as favourites, bookmarks or language preferences. They can also be used to assess browsing behaviour.
Different types of cookies do different things, such as:
Absolutely necessary cookies are necessary to enable you to navigate through our Platform and use its features.
Performance cookies collect information about how you use our Platforms. These cookies collect the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, and pages viewed. These cookies don’t collect information that personally identifies you and only collect aggregated and anonymous information. Performance cookies are used to improve the user-friendliness of a website and enhance your user experience.
Functionality cookies enables our Platform to remember choices you make (such as your username or ID, language preference, or the area or region you are in) and provide enhanced, more personal features. They can even remember changes you have made to text size, fonts, and other customizable parts of web pages. They may also be used to provide services you have asked for, such as watching a video or commenting on it. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.
Targeting and advertising cookies track browsing habits and are used to deliver targeted (interest-based) advertising. They can also limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. They are usually placed on our Platform by third party advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful. A cookie provides no access to your computer or any information about you, other than the data you choose to share with us.
Managing cookies
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.
Please click below for detailed information on how to disable and delete cookies in some commonly used browsers or visit the ‘Help’ section of your browser:
To learn more about cookies visit http://www.aboutcookies.org. This site provides useful resources and detailed information about types of cookies, how they are used, and how you can manage your cookie preference.
Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the Platform and your experience may be less satisfying without using cookies.
Links to Third-Party Websites
Our website may contain links to other websites. We do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement on the website that you visit.
Controlling Your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your specific permission to do so or are required by law to do so.
You have certain rights in respect of the information that we hold about you, which we value.
These rights include:
the right to ask us not to use your personal data for marketing purposes (remember, you can unsubscribe from any marketing by clicking on the “unsubscribe” in any marketing communication you receive or contact us using the details below);
the right to request access to the information that we hold about you; and
if you believe the information that we hold about you is wrong, you can ask us to correct it. You may exercise your rights above by contacting us using the details below.
Please email info@trblsht.com. We aim to correct or remove information within 72-hours.